3PAR Software Support Engineer
Locations: Bangalore
Domains: IT Infrastructure
Roles:
Qualifications: Any graduate
Company: Fortune 500 Company Company in Telecom Space
Experience: 5 - 15 yrs
3PAR Software Support Engineer.
Joining Location: Bangalore
JOB DESCRIPTION:
3PAR Software Support Engineer Job Description & Job mapping:
Candidates with experience in storage products and its management software’s like EVA,XP,EMC, IMB, software’s – Storage management applications and its support, Oracle, SQL,Exchange, Vmware Solaris, HP, AIX.
Mandatory skills:
Exp in storage product (Eg : HP EVA, EMC Clarrion, celerra )
Exp in OS (Eg : Windows, HPUX)
Job Summary: This position will report to the Manager, 3PAR Software Support Center (3SC) and will be responsible for providing remote support on the HP 3PAR host based software. This will include planning assistance, remote support, product usage orientation, andbasic operational advice/best practice recommendations. Post installation support of the HP 3PAR host based software up to the point where formal consulting services are involved will also be included in this role. This role will require working varying shifts in a 7×24 support center rotation as determined by the 3SC Manager.
An Individual will be responsible for:
o Planning assistance and remote support for installation of all HP 3PAR host based Software.
o Remote Support for the software installation and implementation.
o Problem determination, troubleshooting and resolvingissues related to product installation and functionality, either from customers or HP employees.
o Basic operational assistance and basic best practice recommendations
o Addressing queries associated with product installation and usage from TS, Sales, or customers.
o Coordinating and resolving customer software configurations and licensing issues with Sales and PM
o Professional communications with customers and all internal departments
o Interaction with the 3DC, SPS ,3CC,TSE, and EE functions to fix the identified problems during software deployment
o Engaging HP TS Consulting when formal consulting assistance is required
o Coordinating effort for unresolved issues that require escalation with Escalation Engineers and Engineering team.
o Coordinating and gathering necessary details from the Customer and internal functions on escalated issues to next level of support.
o Opening and owning defect tracking bugs until they are resolved.
o Engaging management in a timely manner for critical issues and escalations
o Maintaining excellent and timely communications with customer and internal support teams.
o Identifying process gaps and enhancement opportunities.
o Staying current on technical specifications and hardware requirements of HP 3PAR software products.
o Meeting Customer Satisfaction goals.
o Meticulously follow all documented software processes and procedures.
o Performing other duties as assigned.
o Minimum 5 years in Storage or Server Products
