IBM SAN Administrator – L3+

Locations: Bangalore
Domains:
Roles: Storage Admin
Qualifications:
Company: A Fortune 500 Company
Experience: 3 - 9 yrs

• To provide 3rd level Storage Management services and product support for various IBM Total Storage Solutions across various accounts.
•  Maintain and Manage various storage solutions.
• Provide 3rd level technical support, guidance and direction for products supported.
• Analyse and resolve escalated problems.
• Ensure integrity of supported environment.
• Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.
• Manage and resolve problems identified by sys admins or monitoring software
• Work with change and problem management tools
• Hardware /software fault detection and vendor liaison
• Liaise with customer accounts as required
• Analyse and resolve escalated problems within target.
• Investigate, identify and document proposals that will improve application recoverability.
• Document and implement changes to technical standards as required.
• Change and problem management targets are exceeded
• Ensure that customer satisfactory levels are exceeded”
• Has applied knowledge in the Administration of HP/ Solaris / AIX Unix systems in a large commercial environments
• Has applied knowledge of SAN, and various EMC products – namely Clarion, Symmetrix and DMX.
• Provide recommendations to improve the SAN infrastructure, and address/lead critical issues and root cause analysis
• Proven track record in the implementation and execution of documented support processes and can direct others in same.
• Has applied knowledge in the administration of windows NT/2000 and Linux systems

Technical Skills

• Has exposure to McData Fibre Channel Switches, Brocade Swiitches, Cisco Switches.
• Has worked on Navisphere Manager, EMC Symmetrix CLI ( Solutions Enabler ), EMC Control Centre ( ECC ).
• Is proficient with viewing Symmetrix configuration data using Solutions Enabler and ECC.
• Proficient with daily tasks which include lun mapping and masking, setting symmetrix port flags.
• Has exposure to EMC Timefinder and SRDF environments. Proficient in BCV sync / split processes and RDF1 / RDF2 sync / split.
• Has exposure to viewing Clarion and Symmetrix / DMX errors and hardware failures.
• Comfortable in opening cases with EMC and driving them to closure.
• Has worked on various Volume Management software’s like AIX LVM, HP LVM, and Veritas Volume Manager.

Non Technical Skills

• Must have excellent team working skills balanced with ability to work alone and a positive attitude
• Ability to quickly assimilate technical and non-technical information.
• Fluency in English is mandatory, both written and verbal.
• Desire to obtain formal certification in product set supported