ISS Support Engineer

ISS Support Engineer

Locations: Bangalore
Domains: IT Infrastructure
Roles:
Qualifications: Any graduate
Company: Fortune 500 Company Company in Telecom Space
Experience: 1 - 4 yrs

Skills Mandatory*

 

  • Excellent Communicationskills
  • Analytical Troubleshooting Experience
  • Customer Focused and Team Player
  • Should have basic Server knowledge and hands on experience would be preferred OR
  • Under taken Training for hardware server support  from Dell OR
  • Server+certification

    **** Provide Level I technical support to HP Customers on Industry standard servers and related products.

  • Role Description :

    * Support hardware/software issues on Industry standard servers and related products. The clientele would be primarily consist of HP Corporate customers & onsite Support.
    * Provide leadership in technical problem management and the resolution of issues, working closely with end customers and HP remote and field support staff. Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.
    * Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.
    * Good analytical and logical troubleshooting skills.
    * Ensure TCE and attainment of team/individual metrics
    * Elevate / Escalate calls/customer issues in a timely manner
    * Work under limited supervision




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