Kana Response Support specialist

Locations: Bangalore
Domains: IT Infrastructure
Roles: System admin
Qualifications: Any graduate
Company: A Fortune 500 Company
Experience: 3 - 7 yrs

Kana Support Specialist.

 Job Location: Bangalore

 

Job Description:

 Ready to work in flexible shift timings.

 

• We provide installation, management and ongoing support of the Kana Response infrastructure.

• Should have experience on Kana 7

• Understanding of new versions of Kana i.e. 9 and 10

• Should be providing L3 support

• Timely processing of request by prioritization, tracking and escalation

• Consistent responses to all inquiries

• Flexibility in request handling such as routing, collaboration, and internal notes

• A database for reference and reporting purposes

• Real-time window for monitoring inquiry activity and volume statistics

• Standard reports for business decision making