Siebel CRM Administrator
Domains: IT Infrastructure
Roles: System admin
Company: A Fortune 500 Company
Experience: 3 - 10 yrs
Experience with Siebel Server Administration, Siebel Tools, and Siebel Data Modeling
Strong background in Siebel architecture internals
Experience with Siebel 8.1.
• Expertise in Siebel Administration under AIX environments
• Understanding of analytics and resonate functionalities
• Expertise with configuring and customizing user interfaces.
• Experience with Workflow Manager
• Expertise in Unix shell scripting and vi editor.
• Experience in networking, database, and LDAP
• Courteous and tactful at all times with customers and IT Colleagues
• Effectively probes customers to determine the actual nature, or underlying cause of a problem
• Ability and willingness to share technical knowledge with customers and teammates in a clear and concise way (written or oral)
• Maintains a network of contacts that can be leveraged to solve problems that may arise
• At times, functions independently with limited work direction
• Ability to problem solve in response to crisis situations and make decisions that may fall outside one’s personal area of expertise
• Reports on project progress
• Escalates any problems, as appropriate, to the project manager
• Maintains awareness of team milestones