## To provide 3rd level Storage Management services, support and product support for NetApp ONTAP administration and Storage Solutions across various accounts. Duties Include
# Provide 3rd level technical support, guidance and direction for NetApp products
# Analyse and resolve or escalated problems.
# Ensure integrity of supported environment.
# Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.
# Manage and resolve problems identified by sys admins or monitoring software
# Work with change and problem management tools
# Hardware /software fault detection and vendor liaison
# Liaise with customer accounts as required
# Analyse and resolve escalated problems within target.
# Investigate, identify and document proposals that will improve application recoverability.
# Document and implement changes to technical standards as required.
# Change and problem management targets are exceeded
# Ensure that customer satisfactory levels are exceeded
## 3+ Years of experience Required
# Has applied knowledge in the Administration of Solaris/AIX or Unix systems in a large commercial environments
# Has applied knowledge of DAS, NAS, SAN,
# McData Fibre Channel Switches, Brocade Swiitches
# Provide recommendations to improve the storage infrastructure, and address/lead critical issues and root cause analysis
# Proven track record in the implementation and execution of documented support processes and can direct others in same.
# Has applied knowledge in the administration of windows NT/2000 or Linux systems
## Technical Skills
# Multi level technical support for diagnosing, reproducing, and fixing software and hardware issues such as NFS, the UNIX remote file sharing protocol; CIFS, the Windows NT remote file sharing protocol;
# Perform configuration on NetApp Filers Including management of NFS, CIFS, LUN Management (iSCSI & FCP). Add disk as needed to existing systems. Allocate shares/storage to new servers as needed. Maintain reports on disk utilization, availability and growth patterns
# System administration skills in either Solaris or AIX or Unix, plus experience with either Windows or Linux systems.
# NetApp products like F800 series, FAS900 series , FAS200 series, FAS3000 series, Filer View, Data fabric Manager, SAN Technology like iSCSI, iFCP, FCP. Working knowledge of Filer NDMP backup.
## Non Technical Skills
# Must have excellent team working skills balanced with ability to work alone and a positive attitude.
# Ability to quickly assimilate technical and non-technical information.
# Fluency in English is mandatory, both written and verbal.
# Desire to obtain formal certification in product set supported.”